I have compiled a list of frequently asked questions for your convenience. You may click on any one of the questions in the “Index of Questions” for a shortcut to the answer; or you may browse all of the questions and answers in the “Full Q&A.”

GENERAL QUESTIONS

Do you travel?

Yes. I have done work in nearly every US State and several countries.

Does your studio provide videography services?

Not at this time but I am happy to recommend one to fit your needs

Do you photograph family portraits, high-school seniors, Quinceaneras, Bah Mitzvahs, or other types of photography?

Yes, I have experience in many fields of photography. Feel free to contact me.

How do I set up an appointment to meet you in person and see some of your work?

Simply contact my studio manager using this form and we can send you a link to our calendar scheduling system

We’re very busy and won’t be able to meet. Are there any other options?

I would prefer to meet with you prior to your headshots or event; however, if you’re too busy or too far away, we can handle everything remotely. For example, if you would like to see more of my work, I can show you a completed event online. If you would like to talk about packages and get a sense of my personality or work ethic, then telephone calls, and webcam appointments can be arranged.

EVENT PHOTOGRAPHY QUESTIONS

Do you deliver every image you shoot?

The short is answer is No, I do not.

I eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. With my expertise of processing millions of images each year, I may eliminate some and only deliver the best to you.

Do you edit every photo from the event?

Short answer is, Yes I do.

Every image I deliver is edited with my unique signature style of post production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections.

Even when one of my associate or assistant photographers is working an event, all final photographs will receive the same quality control.

Many photographers will not post produce any images, or will only post produce “select” images from your event. This means that you may have pictures that are too dark, have strange skin tones or other common photography flaws.

Will we get high resolution images from our event?

Yes. I will deliver high-resolution JPG images from every event.

HEADSHOT QUESTIONS

Where will my portrait session take place?

The majority of my sessions take place in my studio located near Biltmore / Arcadia in Phoenix. If your needs require something different, I am available to go on location for a small fee.

What should I wear?

Did you get a chance to see my blog post about that? Click here to read and view some samples

You should bring plenty of options to the shoot, we will go over it before hand but here are some pointers for you:

  • Are you taking these to update your LinkedIn profile so that you can apply to jobs? Then dress for the job you want
  • It’s always a good idea to bring extra clothes, just in case.
  • Wear clothes that match your style and personality.
  • Stay away from clothes with busy patterns. Solid colors are best.
  • Make sure any clothes that you bring are clean and neatly pressed. This goes double for collared shirts and suits. It only costs a few dollars to have something cleaned and pressed but I’ll charge you a whole lot more to Photoshop wrinkles out.
  • Make sure to dress comfortable but classy.
  • Be rested and drink plenty of water the day before your shoot, it is amazing for your skin.

What about hair styling and makeup?

Hair and makeup is not included in the session fee. For women I will always recommend professional makeup. A professional makeup artist knows how to make you look your best for the camera.

Our studio is open for you to have your hair and makeup done before your session, just make sure to let us know when you schedule your appointment. You can bring your own hair stylist or makeup artist to the shoot, or we can provide you with a list of local professionals that we love to work with.

Men: Most of the time men can get by without using professional hair and makeup, but we recommend a powder or foundation to help even out skin tones and to keep the face from looking shiny. You can pick up a powder in your color at any department store, we recommend the MAC counter or a beauty supply store where you can get professional help picking the right color.

When will I receive my images?

For most headshot sessions my turnaround time is two-three business days to get your gallery of images. Once you make your final selections, it is typically another two to three business days before your final, edited images. If you have a deadline and need something even faster, be sure to let us know when you schedule.

Do you touch-up every photograph you take?

Short answer is, Yes I do.

Every image I deliver is edited with our unique signature style of post production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your headshot session. This means that you may have pictures that are too dark, have strange skin tones or other common photography flaws.

You can read more and view samples here

How much touch-up do you do?

Straight out of the camera your images will be pretty much ready to go. I will use the right lighting and posing techniques to make you look your best. Before I deliver your images, I sort through and delete any bad or blurry ones, color-correct and crop them.

You can order images to be digitally retouched as an add on to your session. Each image you order is then given the highest level of attention to reduce and remove wrinkles and blemishes as well as stray hairs and dark circles. The key is to enhance the image without making you look fake.

Getting a facial several days to a week before the shoot can ensure that your skin will look its best. It is important for you to look natural, and too much retouching can make you look fake.

What is the difference between Basic, Advanced and Custom retouching?

Basic post-production is what I apply to every photograph I deliver. Simple fixes like cropping a photo, color-correcting or simply making a photo brighter.

Advanced post-production includes touch ups such as removal of blemishes, removal of bags under eyes, removal of fly-away hairs, etc. This is generally an additional cost.

Custom post production is anything that requires extensive, custom work in Photoshop such as removing entire objects from the scene, changing the size and shape of body parts or other objects in the scene, adding objects to a scene and other custom work. I charge hourly for the custom post production as the time required ranges depending on the complexity of the project. Please contact my studio manager for a quote for custom post production.

IMAGE DOWNLOAD QUESTIONS AND LEGAL QUESTIONS

Do you provide the Digital Negatives or RAW files?

Short answer is, No.

I grew up in my Grandmother’s restaurant and neither her or I would ever serve you raw food. I do not provide RAW (unprocessed) files from our shoots because I believe in delivering a finished product. In fact, my team and I are often shooting with the end (post-produced) product in mind. However, on rare occasion (see what I did there), I may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions.

Can I share my photos on Instagram or Facebook or other social media sites?

I am happy to provide copies of your images that can be shared on social media sites BUT you do not have permission or rights to edit an image in anyway without written permission from Everardo Keeme Photography.

Contact us and we would be happy to explain.

How many images do you deliver on the image download?

It really depends on the event and don’t be fooled by photographers who promise to give you a certain amount. I strive for quality, not quantity.

My cameras are capable of taking 14 images per second, you can see how quickly that can add up, but do you really need that many?

  • For a 1 hour headshot session I might take up to 10-20 images because of posing, clothing, hair styles, backdrop, etc.
  • For regular events I can take up to 60-80 images per hour of coverage.
  • For the Phoenix Open, I can take up to 3000 images per day, but that’s a very unique event and situation.

Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events or activities needing to be captured.

Can I print my photos?

I may provide a Print Release giving you the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Everardo Keeme Photography.  This is explained in detail in our contracts and on my Copyright page

What size can we print our photos up to with our full resolution image download?

In most cases, you can print your photos up to 20×30 without any quality loss. If you’d like to print larger than 20×30, additional post-production will be required. For pricing on these services, please contact my studio manager.

Do you back up our images? How can we ensure that our images won’t be lost?

Knock on wood. I have never lost an image from an event. I follow a specific workflow for each of our events.

  • During the event, I may use multiple memory cards. Memory cards can and will fail at some point. So, in case a memory card or camera is damaged there is always the chance that some images could be lost however, not from an entire event.
  • Images are backed up to other sources throughout the event. This leaves one copy on the memory cards and creates another copy on an external hard drive.
  • After each day of an event, I back up the memory cards to a local computer. Once the images are edited, I upload the images to an online location.
  • Within days of completion of the event, the images will be saved on 3-4 locations for safe keeping. Online images are available for up to 90-days. A fee will be charged to recover images from archives

What if I lose my images?

Most of my sessions include a limited online backup of 30-90 days. Beyond that there is a $50 replacement charge to recreate your online gallery after the event has been archived. I strongly suggest you make at least one copy of the download when you receive it from us.

LEGAL + BUSINESS INSURANCE QUESTIONS

What rights do I have with my images?

I may provide a Print Release giving you the right to reprint images whenever you want. However, you may not edit, alter or sell your images for profit or publish your images without the written consent of Everardo Keeme Photography.  This is explained in detail in our contracts and on my Copyright page

Do you have liability insurance?

Yes. Many venues require the photographer to have Liability Insurance. So before hiring another photographer, make sure they are insured!

Download our “6 THINGS YOU NEED TO LOOK FOR WHEN YOU HIRE AN EVENT PHOTOGRAPHER”

PAYMENT AND TAX QUESTIONS

Do you do any work for trade or in-kind donations?

Yes, I love working with charity organizations. This is budgeted throughout the year though, and often times even when trading my products and services for yours, I still have some overhead expenses (I wish I could pay SRP, Verizon and Cox with photo credit but they won’t accept that)

Simply contact my studio manager and we’ll see if we can help.

How do I reserve you for my date?

All dates are reserved once we receive your signed contract and deposit.

What if we exceed our contracted time for our event?

Standard rates apply for overtime. Overtime rates will be set in your contract

Is there an additional fee if we pay via credit card?

No, but I sometimes extend discounts if you prefer other payment methods.

If we cancel the event, will we receive our retainer fee back?

No. Retainer fees are used to reserve your date.

Are there travel fees associated with the shoot(s)?

All travel expenses are based on the distance between your event location(s). The following destinations are subject to the following travel fees:

  • Outside of the Phoenix, AZ metro area (Tucson, Flagstaff) – $100 flat fee
  • All other destinations beyond 100 miles round-trip will be negotiated and handled on a case-by-case basis.

Why do you charge travel fees?

The primary purpose is to provide adequate compensation for our photographers and our lighting assistants for the additional time spent in travel. This is time for which I have to compensate my team. For this reason, coupled with the costs of reimbursing the team for the actual costs of travel, these fees are unfortunately necessary.

Do you offer any discounts on weekday events or events during the off-season?

I do not offer discounts on off-season events. As you may know, event season is almost year round here in sunny Phoenix. Because of that, we are shooting throughout the year. We also cannot offer discounts on weekday events as all of the costs (travel, equipment, associate and assistant photographer rates, etc.) associated with the event remain the same.

If I pay for my package in cash will we be able to avoid paying sales tax or receive a discount?

Unfortunately, photographers in Arizona are required to collect sales tax on the service and the product unlike in other states. (Yeah we’re not a fan of the Arizona Department of Revenue statues either)

Collecting in cash does not exempt a photography studio from paying Arizona sales tax on the amount of the package price when a physical product is delivered, whether that product be an album or any other physical product. However, we do offer tax-free services and packages that fall within Arizona State Law if your organization is a 501c3